Refund policy

Return & Refund Policy

No Returns
At this time, we do not accept returns on any products.

Damages and Issues (Replacement Policy)
Please inspect your order upon delivery. If your item arrives damaged, you must contact us within 7 days of receiving your order.

Eligible damage claims include:

  • Torn or ripped packaging

  • Missing product

  • Product that is completely crushed or unusable

To request a replacement, please email us at sususcheesestraws@gmail.com with:

  • Your order number

  • A description of the issue

  • Clear photo confirmation of the damage

If your claim is approved, we will ship a replacement product at no additional cost.

No Refunds on Damaged Items
Please note that we do not offer refunds for damaged items. Approved claims will be resolved with a replacement only.

Non-Returnable Items
All items are considered non-returnable. This includes, but is not limited to:

  • Perishable goods (such as food products)

  • Custom or special orders

  • Personal care goods

Incorrect Items
If you receive the wrong item, please contact us within 7 days of delivery with photo confirmation so we can resolve the issue.

Contact Us
For any questions or to report an issue, please contact us at:
sususcheesestraws@gmail.com