Shipping policy
Shipping Policy
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification once your order has shipped.
Please note that during high-volume periods or promotions, processing times may be slightly extended.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
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Standard Shipping: 3–7 business days
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Expedited Shipping (if available): 2–3 business days
Delivery times are estimates and may vary depending on your location and carrier delays.
Shipping Locations
We currently ship within the United States. For international shipping inquiries, please contact us at sususcheesestraws@gmail.com.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.
Shipping Delays
We are not responsible for delays caused by carriers, weather, or other unforeseen circumstances once the package has been shipped.
Incorrect Shipping Information
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Stolen Packages
We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If you experience an issue, please contact the shipping carrier directly.
Damaged Shipments
If your order arrives damaged, please refer to our Return & Refund Policy and contact us within 7 days with photo proof so we can assist you with a replacement.
Contact Us
If you have any questions about your order or shipping, please contact us at:
sususcheesestraws@gmail.com